Introduction
Viability Gap Plc ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This policy applies to information collected through our website at viabilitygap.fund, our investor portal, and any correspondence with our offices.
By using our services, you consent to the practices described in this policy.
Data we collect
We collect only the personal data necessary to deliver our services and comply with our regulatory obligations:
- Identification data — name, position, institutional affiliation
- Contact data — business email, phone, postal address
- Communications — records of correspondence with our team
- Technical data — IP address, browser type, pages visited (via standard analytics)
- KYC/AML data — for qualified investors only, in line with applicable regulatory requirements
How we use your data
We process personal data only on the following lawful bases: to respond to inquiries, to deliver investor communications, to comply with KYC/AML and other regulatory obligations, and to improve our services.
We will not use your data for marketing purposes without your explicit consent.
Your rights
Under the Data Protection Act, 2019, you have the right to: access your personal data; correct inaccurate data; request deletion (subject to retention obligations); object to processing; and lodge a complaint with the Office of the Data Protection Commissioner of Kenya.
To exercise any of these rights, contact us at info@viabilitygap.fund.
Security
We maintain administrative, technical, and physical safeguards designed to protect personal data against unauthorised access, alteration, or destruction. These include access controls, encryption in transit, and regular security reviews.
Retention
We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law (typically 7 years for financial records under Kenyan regulation).
Contact us
For questions about this policy or your personal data:
Viability Gap Plc · KICC, Lower Ground Floor · P.O. Box 18366–00100, Nairobi
info@viabilitygap.fund · +254 746 487 012